I've applied UX strategy, UI content strategy, interaction design, and information architecture to mobile/web, desktop, and enterprise solutions for over 10 years -- meeting customer needs and business goals. My career is supported by education, areas of knowledge, certifications, continuing education, and a deep respect for human-centered user experience (UX) design.

I translate user needs and business goals into contextually clear, concise & straightforward, conversational UI/UX content design for mobile, desktop, and enterprise experiences -- applying UX writing fundamentals, design thinking principles, and interaction design practices to write, edit, and improve UI content and microcopy strings -- for UI flows and related touchpoints according to mobile-first product design strategy, voice/tone & style guidelines, and brand strategy.

Interaction Design & UX Strategy. I understand and speak the language of user-centered design. I partner with cross-functional teams to collaborate and iterate on UX design thinking, UI flows, interaction design, task analysis, functional requirements as we build and improve the customer journey.

I work with UX researchers and data scientists to validate design options and support proposed experience design solutions to improve the user experience -- incorporating feedback from customer personas, qualitative & quantitative UX research, content testing, data analytics, and insights from user testing to understand user needs, actions, and frustrations.

Making the user experience 'look & feel' easy is actually not easy at all. I consider myself fortunate to work in a profession I enjoy. My years of experience in UX and interaction design, plus a lifelong love for words and affinity for writing and editing, led me on an interesting 'happy path' to content design.

I'm all about collaboration. I believe product designers, content designers, UX researchers, and product managers must work together to create useful, usable, and engaging digital experiences that meet user needs and business goals.

As recommended by the Harvard Business Review, I enjoy working collaboratively with diverse perspectives for creative problem solving of design challenges. I communicate across organizational levels -- from customers to executives -- with a proven track record of successfully completing projects individually, collaboratively, and with remote teams.

Master of Science
Information Design (Technical Communication)

Bachelor of Science
Management (Business & Technology)

Your ability to craft inspiring content while considering all the nuances that impact global audiences is truly commendable. Managing content that resonates across diverse markets and languages is no easy feat, yet you approach it with care, thoughtfulness, and precision. I appreciate how you actively incorporate feedback from the Globalization team to enhance the readability of our localized versions.

Michelle's approach to problem-solving is wholistic and collaborative. She has a way of working with others that encourages listening, productivity, collaboration, trust, and fun. She develops lasting and trusting relationships with the business and communicates with purpose.

I admire her constant push for data-based decisions, her integrity, and her respect for colleagues and their work. She is a critical thinker and a great listener, one who asks the right and tough questions. Her work is detailed, rooted in strategy and research, and aware of technology capabilities.

Michelle is a thoughtful user experience professional with great insights. I had the pleasure of working with Michelle on multiple concurrent projects, and Michelle balanced her workload with grace and flexibility. She asks great questions, and often would go above and beyond what was asked of her to ensure the success of a project.

She is equally adept at both strategy and tactics, a consummate professional, and a great communicator. I have no reservations in recommending Michelle, and would be honored if I ever have the chance to work with her again.

I like HTML. It's actually kinda relaxing... I built and hand-coded this super simple jacksonblackwell.com website you're looking at now. Sure I could use a templated platform, but coding HTML/CSS helps to remind me of what's behind the UI curtain and provides context for working with developers and engineers.

Fun fact about me... I find the human brain fascinating and believe it is the final frontier. There's still so much we don't know or understand about how the brain works. On the path not taken, I might have studied neuroscience.